Realvore is provided by ShiftC Ltd. You can delete your Realvore account and its data at any time, from the Realvore app or from a web browser. You don’t need the app installed.

Delete your account in a web browser

1. Go to https://beta.realvore.com/account and sign in with the same method you use in the app (email, Google or Apple).
2. On the Account page, find Delete account and select the Delete account button.
3. Confirm that you want to delete your account. If you haven’t signed in recently, you’ll be asked to sign in again, and you may need to allow Realvore to access your account again.
4. On the confirmation page, tick I understand. Delete my account. and continue. Your account is deleted straight away and you’re returned to Realvore.

Delete your account in the app

1. Open the Realvore app on your iPhone, iPad or Android device and sign in.
2. Open your Account page and select Delete account.
3. Confirm that you want to delete your account. If you haven’t signed in recently, you’ll be asked to sign in again, and you may need to allow Realvore to access your account again.
4. On the confirmation page, tick I understand. Delete my account. and continue. Your account is deleted straight away and you’re returned to Realvore.

If you can’t sign in

Email [email protected] from the email address on your account and ask us to delete it. We may need to verify that the account is yours before we delete it.

What is deleted and what is kept

• Your sign-in is removed straight away, so the account can no longer be used.
• Any household you own is deleted for all its members. Its name, description, AI context, and Sous Chef conversations and photos are kept for 90 days, then anonymised or deleted during the next scheduled run.
• Content you added to a household you don’t own stays available to the household’s other members.
• We retain your name and email address for 90 days after account deletion, then anonymise them during the next scheduled run. Deletion can’t be undone.
• Backups are kept for up to 3 months, and error reports for up to 30 days, before they are overwritten.
• Non-identifying billing and subscription records (transaction IDs, amounts and dates) are kept for accounting and legal purposes.

You can also delete individual recipes, meal plans and other content without deleting your account. For more detail, see our Privacy Policy.